Effective Date: December 19, 2025

At Four Winds Restoration, reachable via https://fourwindsrestoration.com/, we are committed to maintaining the trust and confidence of our visitors. This Privacy Policy outlines how we collect, use, and protect your data, specifically for our restoration services and Google Advertising campaigns.

1. Information We Collect

We collect information to provide better services to our clients. This includes:

• Contact Details: Name, email address (service@fwrestoration.ca), phone number, and property address provided via our contact forms or emergency 24/7 call line.
• Service Data: Information about property damage (water, fire, mold, or asbestos) required for insurance claims and restoration estimates.
• Technical Data: IP addresses, browser types, and device identifiers collected through cookies when you interact with our Google Ads or website.

2. Google Ads & Third-Party Tracking

We use Google Ads to reach people in need of emergency restoration services. Because of this, the following apply:

• Cookies & Remarketing: We use cookies and/or device identifiers to serve ads based on someone’s past visits to our website.
• Third-Party Vendors: Third-party vendors, including Google, show our ads on sites across the Internet and use cookies to serve ads based on your prior visits to this website.
• Opt-Out Options: You can opt out of Google’s use of cookies or device identifiers by visiting Google’s Ad Settings.

3. How We Use Your Information

Your data is used strictly for:

• Emergency Dispatch: Sending our IICRC-certified team to your location.
• Insurance Coordination: Communicating with your insurance provider for “Insurance Approved” claims.
• Customer Support: Following up on quotes and service quality.
• Marketing: Improving our ad relevance to help Vancouver residents in crisis.

4. Data Sharing & Disclosure

We do not sell, rent, or lease our customer lists to third parties. We only share data with insurance adjusters (when authorized by you) or legal authorities if required by Canadian law.

5. Your Rights & PIPEDA Compliance

In accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and BC’s Personal Information Protection Act (PIPA), you have the right to access, correct, or request the deletion of your personal data.

6. Security

We implement a variety of security measures to maintain the safety of your personal information, including encrypted data transmission and secure servers.

7. Contact Us

For any questions regarding this policy or your data, please contact us:

• Email: service@fwrestoration.ca
• Phone: (604)-305-2430
• Address: #205 – 810 Quayside Dr, New Westminster, BC V3M 6B9, Canada